Returns & Refunds

Last updated [DATE].

Cancelling an order

You can cancel any order before it is dispatched by writing to [EMAIL] with your order reference. Once an order has been dispatched it cannot be cancelled, but it can be returned.

Returns

Cosmetics are personal, so for reasons of hygiene we can only accept returns of items that are unused, unopened and with their seal intact, within [7] days of delivery.

We cannot accept returns of opened or used products unless they arrived damaged or faulty.

Damaged, faulty or wrong items

If an item arrives damaged, faulty, or is not what you ordered, tell us within [48 hours] of delivery at [EMAIL] with photographs. We will arrange a replacement or a full refund, including any delivery charge, and you will not be out of pocket.

How to return something

1. Write to [EMAIL] with your order reference and what you would like to return.
2. We will confirm and tell you where to send it, or arrange a pickup where that is available.
3. Pack the item in its original packaging.

[State who pays return postage for a change of mind. We pay it where the item was damaged, faulty or wrong.]

Refunds

Once we receive and check the returned item, we approve the refund within [3] working days. Refunds are made to the original payment method through Razorpay, and typically reach you within [5–7] working days after that, depending on your bank.

We will always tell you when a refund has been sent.

Non-returnable

• Opened or used cosmetics, except where damaged or faulty.
• Items returned after the window above.
• [Anything else, for example gift cards or sale items.]